Refund Policy

Cancellation & Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party designated by you (who is not the carrier) takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us:

Kulinu UG (haftungsbeschränkt)
Pommersche Straße 36
49088 Osnabrück, Germany
Email: info@duengju.com
Phone: +49 155 10259690

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or email). You may use the attached model withdrawal form, but it is not mandatory.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of Goods

You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions

The right of withdrawal does not apply to the following contracts:

  • For the delivery of goods that are made to the consumer’s specifications or are clearly personalized.

  • For sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • Digital products or services already downloaded or consumed.